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ConnectOne powered by Varolii
Automated, personalized customer communications to boost collector effectiveness

ConnectOne for collection agencies, debt buyers and collection law firms.

Your time is valuable

Collectors spend much time and effort on unproductive tasks, such as handling wrong parties, leaving answering machine messages and reaching incorrect households.
Experian® has partnered with Varolii Corporation™, a pioneer in interactive communication solutions, to offer ConnectOne, an automated product designed to improve many of the business and communication processes required for successful collections.

Features

Improve efficiency and increase effectiveness

ConnectOne offers two dialing applications to provide a personalized, automated and interactive dialogue with debtors to deliver consistent treatment and offload inefficient tasks from collectors.

Take control of your campaigns

  • Adjust strategy, message and flow of your applications
  • Manage your entire application in real time through a secure, browser-based administrative interface
  • Modify and create new applications, manage calling hour windows, set call center hours and modify outbound contact pacing

Increase recovery rate and collections effectiveness

Benefits include:

  • Increase dollars recovered by treating additional accounts
  • Enhance contact rate by leveraging automation
  • Achieve higher net return over traditional collections by increasing treatment intensity
  • Decrease overall collection operations costs and reduce full-time employee/agent head count
  • Enable agents to focus their efforts on right-party contacts

For more information about this product, please call us at 1 888 414 1120.


Buy this product
For more information, please contact us at 1 888 414 1120.
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